Privacy Policy

1. Introduction

Orbitmiles (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and protect the information you provide when you use our services or interact with our website at orbitmiles.in.

This policy applies to all information collected through our website. We do not operate a mobile application — all bookings and data collection occur exclusively through our website and direct communication channels (phone/WhatsApp/email).

By using our services, you consent to the data practices described in this policy. If you disagree with the terms of this policy, please do not use our services.

2. Information We Collect

We collect the following categories of information to provide and improve our service:

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm bookings and send ride confirmations via WhatsApp and/or email.
• To coordinate rides — sharing relevant trip details with your assigned driver.
• To provide customer support and respond to enquiries, complaints, or feedback.
• To manage payments and issue invoices or receipts where requested.
• To send service-related notifications such as driver details, pickup reminders, and trip updates.
• To improve our service by analysing usage patterns and customer feedback.
• To comply with legal obligations, including tax filings and regulatory requirements.
• To prevent fraud and misuse of our platform.

We will not use your personal information for unsolicited promotional or marketing communications unless you have explicitly opted in.

4. Sharing & Disclosure

Orbitmiles does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• With our drivers: Trip-specific details (pickup/drop address, passenger name, contact number) are shared with the assigned driver to facilitate your ride.
• With payment processors: Transaction data is processed by our payment partners under their own privacy policies. We do not store sensitive financial data on our servers.
• With legal authorities: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights and the safety of our users.
• In a business transfer: If Orbitmiles undergoes a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify you in such cases.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational safeguards to protect it:

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to addressing any breaches promptly.

6. Cookies & Analytics

Our website uses cookies — small text files placed on your device — to improve your browsing experience and understand how our website is used.

• Essential cookies: Required for the website to function correctly (e.g., session management).
• Analytics cookies: Help us understand visitor behaviour, popular pages, and referral sources so we can improve our service. This data is aggregated and anonymised.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website. By continuing to use our website, you consent to our use of cookies as described here.

7. Your Rights

You have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete data.
• Right to Deletion: You may request that we delete your personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Object: You may object to your data being processed for certain purposes.

To exercise any of these rights, please contact us at orbitmiles@gmail.com or call us at +91 90676 76369. We will respond within a reasonable time frame.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Booking and trip records are retained for a minimum of 3 years for accounting and legal compliance purposes.
• Communication records (email, WhatsApp messages) may be retained for up to 2 years.
• After the retention period, data is securely deleted or anonymised.

9. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media platforms). These sites are governed by their own privacy policies. Orbitmiles is not responsible for the privacy practices of any linked third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data without parental consent, please contact us immediately at orbitmiles@gmail.com and we will take steps to remove such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.